📞 Get Help When You Need It

Need assistance with your trading setup, API connections, or have questions about profitable opportunities? Our support team is here to help you maximize your arbitrage profits.

📋 Support Response Times

🔒 Restricted Access

This area is exclusively for ARB4ME administrators and authorized support staff. Access requires special administrative credentials.

⚠️ Security Notice

All administrator login attempts are logged and monitored. Unauthorized access attempts will be reported and may result in IP blocking.

👑 Admin Dashboard

1️⃣ Cross-Exchange Arbitrage

What it does: Finds price differences for the same cryptocurrency between different exchanges.

Example: Bitcoin costs $50,000 on Binance but $50,500 on Kraken → Buy on Binance, sell on Kraken, keep $500 profit.

Best for: Stable profits with low risk, works across 21+ exchanges.

2️⃣ Triangular Arbitrage

What it does: Exploits price inefficiencies between 3 crypto pairs on a single exchange.

Example: USDT → BTC → ETH → USDT in a circular path, ending with more USDT than you started.

Best for: Fast execution, no funds needed on multiple exchanges. Currently supported on VALR and Luno.

3️⃣ Transfer Arbitrage

What it does: Finds opportunities by transferring crypto between exchanges where transfer costs are lower than the price difference.

Example: XRP costs $0.50 on Binance, $0.55 on Kraken. Transfer cost: $0.01 → Buy XRP on Binance, transfer to Kraken, sell for $0.04 profit.

Best for: Larger price spreads, works with fast-transferring cryptos (XRP, XLM, TRX, etc.).

4️⃣ Currency Swap (Multi-Step Conversion)

What it does: Converts one cryptocurrency to another through optimal trading paths to maximize value.

Example: Want to convert USDT → ETH? Instead of direct conversion, system might route: USDT → BTC → ETH, saving you fees and getting better rates.

Best for: Converting between cryptos with lowest fees and best rates.

5️⃣ Momentum Trading (NEW!)

What it does: Detects price momentum and trends across 21 exchanges, automatically buying when prices are rising and selling at peaks.

Example: System detects BTC gaining momentum on Binance → Auto-buys → Price peaks → Auto-sells at profit.

Best for: Capturing trending market movements, works across all 21 supported exchanges.

The Complete ARB4ME Trading Flow:

1. User Setup ✅

• Signs up to various exchanges

• Funds with local currency (ZAR, USD, EUR, etc.)

• Buys USDT on each exchange

• Creates API keys and connects to ARB4ME

2. Trading Configuration ✅

• Selects crypto pairs to monitor

• Switches to auto-trading mode

• Sets profit threshold (default 1%)

3. Smart Scanner Operation ✅

• Continuously scans selected pairs across all connected exchanges

• Finds price differences above threshold

• Calculates fees and net profit

4. Auto-Trade Execution ✅

• BUY: Uses USDT from cheaper exchange to buy crypto

• SELL: Immediately sells that crypto on expensive exchange for USDT

• RESULT: More USDT lands in the selling exchange wallet

5. Profit Reinvestment (What happens next):

• The extra USDT profit sits in the selling exchange

• ARB4ME sees this increased USDT balance via API

• The platform automatically uses this USDT for the next arbitrage opportunity

• This creates a compounding effect - profits generate more profits

Example:

• Start with 1000 USDT on Binance, 1000 USDT on Kraken

• Find 2% arbitrage on BTC

• Buy BTC with 100 USDT on Binance, sell for 102 USDT on Kraken

• Now you have: 900 USDT on Binance, 1102 USDT on Kraken

• Next trade can use that 1102 USDT from Kraken automatically

The beauty is that profits stay in USDT and immediately become available for the next opportunity - no manual intervention needed!

How Rebalancing Works with USDT:

1. Natural Flow: As you trade, USDT naturally accumulates on the "selling" exchanges (where prices are higher)

2. Smart Rebalancing: When USDT builds up too much on one exchange, the system:

• Looks for arbitrage opportunities in the opposite direction

• Buys crypto on the USDT-heavy exchange

• Sells on the USDT-light exchange

• This moves USDT back automatically!

3. Example:

• After several trades: Binance has 200 USDT, Kraken has 1800 USDT

• System finds BTC cheaper on Kraken

• Buys BTC with USDT on Kraken, sells on Binance

• Now balances are more even again!

The beauty is:

• No manual transfers needed

• No withdrawal fees

• Happens through profitable trades only

Manual Options Available:

1. Withdrawing Profits:

• Convert USDT → Local currency on any exchange

• Withdraw to bank account

• Take profits anytime!

2. Manual Rebalancing:

• Add fresh local currency to any low-balance exchange

• Convert to USDT

• Keep trading with bigger positions

3. Hybrid Approach:

• Let ARB4ME auto-rebalance through trades (no fees)

• Manually add funds to boost specific exchanges

• Withdraw profits when targets are reached

Realistic Expectations:

• Small accounts ($500 USDT): $5-20 per day

• Medium accounts ($2,000 USDT): $20-80 per day

• Large accounts ($100,000 USDT): $1,000-4,000 per day

**Important:** These are estimates. Some days have more opportunities, some less. Start small and grow gradually.

⚠️ THIS TRADES WITH REAL MONEY

• ARB4ME executes real trades on real exchanges

• You can lose money if something goes wrong

• Start with small amounts ($100-500 USDT) to test

• Only use money you can afford to lose

• This is NOT a get-rich-quick scheme

🔐 Security Requirements

• Keep your API keys private (NEVER share them)

• Use strong passwords everywhere

• Enable 2FA on all exchange accounts

• Monitor your accounts regularly

🚨 Trading Risks

• All trading involves risk of loss - You may lose some or all of your invested capital

• No profit guarantees - Past performance does not guarantee future results

• Market volatility - Cryptocurrency prices can change rapidly and unpredictably

• Technical risks - Internet, exchange, or system failures may affect trading

🛡️ User Responsibility

• Your decision to trade - All trading decisions and outcomes are your responsibility

• Due diligence required - Research and understand all risks before trading

• Tax obligations - You are responsible for all tax reporting and compliance

• Regulatory compliance - Ensure your trading complies with local laws

🔧 Platform Limitations

• Tools only - ARB4ME provides trading tools, not investment advice

• No liability - The platform is not liable for any trading losses or damages

• Use at own risk - You use this platform entirely at your own risk

• No guarantees - We make no promises about profitability or system uptime

⚠️ SET THIS UP BEFORE ANY TRADING!

Why This Matters: If your phone breaks, gets stolen, or fails while ARB4ME is actively trading, you need immediate access to stop trading. The fastest solution is having ARB4ME ready on multiple devices.

📱 Emergency Access Strategy

• Same login credentials work on ANY device

• Phone breaks? → Use laptop immediately

• Laptop crashes? → Use tablet/work computer

• Complete emergency stop in 2-3 minutes

✅ Mandatory Multi-Device Setup

• Required: Phone/Mobile + Laptop/Desktop minimum

• Test before trading: Login on both devices, practice emergency stop

• Bookmark platform: Quick access from any device

• Emergency procedure: Any device → Login → Dashboard → Toggle Auto-Trading OFF

🔐 Auto-Lock Security System

• Inactivity Auto-Lock: Platform locks after 15 minutes of no activity (configurable: 5min-1hr)

• Manual Lock: "🔒 Lock Application Now" button in Settings tab

• Password Protection: Your login password required to unlock

• Trading Continuity: Auto-trading continues safely when locked

🛡️ Data Encryption & Protection

• API Keys Encrypted: All API keys encrypted before storage

• Session Security: Encrypted user sessions with automatic timeouts

• Data Obfuscation: Sensitive data hidden in UI (xxx***xxx format)

• Secure Logout: All sensitive data cleared on logout

📅 Phase 1: Exchange Registration (1-7 Days)

Step 1: Choose Your Exchanges

• Minimum required: 2 exchanges for arbitrage

• Recommended: 3-4 exchanges for more opportunities

• Priority order: VALR → Luno → AltCoinTrader → Xago → ChainEX

Step 2: Registration Process

• Create accounts on each chosen exchange

• Use the SAME email address on all exchanges

• Use strong, unique passwords (consider a password manager)

• Enable 2FA (Two-Factor Authentication) immediately

Step 3: KYC Verification

• Upload clear photos of your ID

• Provide proof of residence (utility bill, bank statement)

• Some exchanges require selfie verification

• Verification typically takes 24-72 hours

🔑 Phase 2: API Key Generation

Critical API Key Settings:

• Permissions needed: Read + Trade (NOT Withdraw)

• Never enable: Withdrawal permissions

• IP restrictions: Leave blank for multi-device access

• Store safely: Copy keys immediately to secure location

💰 Phase 3: Funding Strategy

Recommended Starting Amounts:

• Total budget: $200-$2,000 USDT to start

• Per exchange: $100-$500 USDT each

• Testing amount: $100-$200 USDT first week

• Growth strategy: Increase gradually based on success

🧪 Phase 4: Testing Procedures

• Week 1: Connect APIs, test with emergency stop ON

• Week 2: First live trades with $100-$500 maximum

• Week 3: Increase to $1,000-$2,000 per trade

• Week 4+: Scale up based on comfort and success

⚠️ MANDATORY BEFORE TRADING

Why Critical: If your primary device fails while trading $50,000 USDT, you need immediate access to stop losses.

📋 Emergency Device Setup Checklist

• Device 1: Primary smartphone (bookmark urlarb4me.com)

• Device 2: Laptop/desktop (save login credentials)

• Device 3: Backup phone/tablet (optional but recommended)

• Test login: Verify you can access from all devices

🧪 Multi-Device Testing Protocol

• Before first trade: Login from 2+ devices simultaneously

• Test emergency stop: Practice stopping trading from backup device

• Verify sync: Changes on one device appear on others

• Speed test: Time how fast you can emergency stop (target: under 2 minutes)

🚨 Emergency Stop Procedures

Device Failure Emergency Protocol:

1. Grab backup device immediately

2. Navigate to urlarb4me.com

3. Login with your credentials

4. Click Dashboard → Toggle Auto-Trading OFF

5. Verify "Trading: OFF" status

6. Check exchange accounts directly if needed

🌅 Morning Routine (5 minutes)

• Check overnight activity: Review activity log for any issues

• Verify connections: Ensure all exchanges show "Connected"

• Check balances: Confirm adequate USDT on all exchanges

• Review profits: Note yesterday's performance

🕐 Midday Check (2 minutes)

• Quick status check: Verify auto-trading still "ON"

• Opportunity count: Check if system is finding trades

• Balance monitoring: Ensure no exchange is running low

🌆 Evening Review (10 minutes)

• Daily profit calculation: Record total day's earnings

• Trade analysis: Review successful vs missed opportunities

• Balance rebalancing: Plan any needed fund movements

• System health: Check for any warnings or errors

🚨 Red Flags Requiring Immediate Action

• Trading suspended: Check failure recovery interface immediately

• Exchange disconnected: Reconnect API or contact exchange

• Low balance warning: Deposit funds or reduce trade size

• No opportunities for 2+ hours: Check market conditions

• Multiple failed trades: Review exchange status and APIs

❌ "Exchange Connection Failed"

Symptoms: Red "Disconnected" status, no price updates

Solutions:

• Check exchange website - may be under maintenance

• Verify API keys are correct and not expired

• Ensure API permissions include "Read" and "Trade"

• Try disconnecting and reconnecting in Setup tab

• Contact exchange support if problem persists

💰 "Insufficient Balance"

Symptoms: Trades fail, "not enough funds" errors

Solutions:

• Deposit more USDT to the affected exchange

• Reduce trade size percentage in Settings

• Check if funds are tied up in pending orders

• Verify exchange hasn't imposed new limits

🔍 "No Trading Opportunities"

Symptoms: Hours without finding profitable trades

Solutions:

• Lower profit threshold in Settings (try 1.0% instead of 1.5%)

• Enable more asset pairs (add LTC, ADA, etc.)

• Check if crypto markets are particularly stable

• Verify multiple exchanges are connected

⚠️ Common Error Messages

"API Rate Limit Exceeded": Wait 5 minutes, reduce scan frequency

"Order Rejected": Check balance, verify market is open

"Price Moved": Normal - opportunity expired, system will find next one

"Network Timeout": Check internet connection, try refreshing

🌱 Beginner Strategy (Months 1-3)

Goal: Learn the system, build confidence, minimize risk

• Trade size: 10-20% of balance per trade

• Profit threshold: 1.5-2.0% for safety

• Asset focus: BTC and ETH only (most liquid)

• Emergency stop: Keep ON for first month

• Expected return: 5-15% monthly

🚀 Intermediate Strategy (Months 3-6)

Goal: Increase profitability, expand opportunities

• Trade size: 25-35% of balance per trade

• Profit threshold: 1.2-1.5% for more opportunities

• Asset expansion: Add XRP, LTC for more trades

• Emergency stop: Can disable for experienced users

• Expected return: 15-25% monthly

⚡ Advanced Strategy (6+ Months)

Goal: Maximum efficiency, professional operation

• Trade size: 40-50% of balance per trade

• Profit threshold: 1.0-1.2% for maximum frequency

• All assets: Enable all available pairs

• Advanced features: Use all failure management tools

• Expected return: 25-40% monthly

⚖️ Position Sizing Rules

Conservative Rule: Never risk more than 5% of total capital per trade

Balanced Rule: Keep 20% emergency reserve on each exchange

Growth Rule: Reinvest 70% of profits, withdraw 30%

Risk Rule: If you lose sleep over trade size, it's too big

📈 Key Metrics Explained

Today's Profit: Gross profit before fees from today's trades

Total Trades: Number of completed arbitrage cycles since start

Live Opportunities: Current profitable trades available (0-5 normal)

Next Scan: Countdown to next opportunity search (30s intervals)

Connected Exchanges: Number of exchanges with working API connections

Balance Status: Overall fund distribution health

📝 Activity Log Message Meanings

🔍 "Scanning for opportunities": System actively looking for trades

🎯 "Opportunity found": Profitable trade detected

🚀 "Executing arbitrage": Trade in progress

✅ "Buy/Sell completed": Trade phase successful

💰 "Arbitrage completed": Full trade cycle successful

❌ "Trade failed": Something went wrong, check details

🚨 "Trading suspended": System detected problem, manual action needed

🎨 Interface Color Coding

Green indicators: Success, profit, connected, healthy

Blue indicators: Information, processing, neutral status

Yellow indicators: Warnings, attention needed, caution

Red indicators: Errors, failures, urgent action required

🎯 Support Priority Levels

💥 Trading Emergency (Immediate):

• Platform suspended trading unexpectedly

• Cannot stop active trading

• Large amount stuck between exchanges

• Suspected unauthorized access

🚨 Urgent Problem (Within 1 hour):

• Multiple exchange connections failed

• API keys not working after verification

• Consistent trade failures

• Unable to access account

⚡ Trading Issue (Within 4 hours):

• Single exchange connection problems

• Occasional trade failures

• Questions about optimization

• Balance rebalancing help

📋 Information to Provide

• Account details: Your registered email and name

• Problem description: What exactly went wrong?

• Error messages: Copy exact text from activity log

• Timing: When did the problem start?

• Trading context: What trades were active?

• Screenshots: Capture relevant dashboard views

🔐 Pre-Trading Verification

□ Account verified: All exchanges KYC completed

□ APIs connected: Minimum 2 exchanges showing "Connected"

□ Funds deposited: At least $2,000 USDT per exchange

□ Multi-device tested: Can access from backup device

□ Emergency stop tested: Know how to stop trading quickly

□ Settings configured: Conservative trade size, emergency stop ON

🧠 Knowledge Check

□ Understand fees: Know how they affect net profit

□ Risk awareness: Comfortable with potential losses

□ Rebalancing concept: Know when/how to rebalance

□ Failure recovery: Understand stuck asset scenarios

□ Daily operations: Know monitoring routine

💰 Financial Readiness

□ Risk capital only: Money you can afford to lose

□ Emergency fund intact: Haven't touched personal savings

□ Small start planned: Will trade small amounts first week

□ Growth strategy: Plan for gradual scaling

✅ DO's for Success

• Start small: $100-$500 trades for first week

• Monitor daily: Check status at least twice per day

• Keep records: Track profits, losses, and lessons learned

• Stay patient: Some days have fewer opportunities

• Reinvest wisely: Scale up gradually based on success

• Keep learning: Understand each error and improvement

• Diversify exchanges: Use 3-4 for maximum opportunities

❌ DON'Ts - Avoid These Mistakes

• Don't trade life savings: Only use risk capital

• Don't ignore warnings: Always investigate error messages

• Don't disable emergency stop early: Wait until experienced

• Don't chase losses: Never increase trade size after losses

• Don't neglect security: Keep API keys and passwords safe

• Don't set unrealistic expectations: 20-30% monthly is excellent

• Don't panic during failures: Follow recovery procedures calmly

📊 How ARB4ME Works With Your Funds

Critical Understanding:

• ARB4ME tracks: Trading activity, profit calculations, performance metrics

• Your funds stay on: Individual exchanges (VALR, Luno, AltCoinTrader, etc.)

• Withdrawals done from: Each exchange's website/app directly

• Bank account requirement: Use SAME account for deposits/withdrawals

📈 Gross vs Net Profit Example

Example Trade: $10,000 USDT BTC Arbitrage

• Gross profit opportunity: 1.5% = $150

• Less trading fees: ~0.2% = $20

• Less conversion fees: ~0.3% = $30

• Net profit received: $150 - $50 = $100 (1.0%)

Reality check: Fees typically reduce gross profit by 30-50%

💸 Complete 2025 Exchange Fee Breakdown

VALR Fees:

• Deposits: Free (EFT), 3.5% (credit card)

• Trading: 0.10% taker, -0.01% maker (rebate)

• Withdrawals: $15 (fiat), 0.0005 BTC (crypto)

Luno Fees:

• Deposits: Free (bank transfer), 3.5% (card), $10 (instant transfer)

• Trading: 0.10% taker, 0% maker

• Withdrawals: $20-$80 (fiat), network fees (crypto)

AltCoinTrader Fees:

• Deposits: 0.5% (EFT), 2% (instant), 3.5% (card)

• Trading: 0.1% (maker), 0.75% (taker)

• Withdrawals: 1% (min $50, max $1000)

💡 Fee Optimization Tips

• Use EFT deposits: Free on most exchanges

• Prefer limit orders: Often get maker rebates

• Keep funds on exchanges: Avoid frequent withdrawal fees

• Larger trades: Fixed fees have less percentage impact

🎯 What is Rebalancing?

The Problem: Successful arbitrage trades move money between exchanges

Example scenario:

• Start: $200 USDT on VALR, $200 USDT on Luno

• After 10 trades: $80 USDT on VALR, $320 USDT on Luno

• Problem: VALR runs low on funds for buying

Solution: Rebalance funds back to ~$200 USDT each

⏰ When to Rebalance

• Monitor threshold: When any exchange drops below 20% of total capital

• Example trigger: With $20,000 USDT total, rebalance if any exchange < $4,000 USDT

• Frequency: Usually needed weekly to monthly depending on trading volume

• Urgency: Critical when an exchange can't fund the next trade

🔄 Natural Rebalancing Methods

Method 1: Conservative Trading (Recommended)

• Set trade size to only 20% of total balance

• Keep 80% as buffer/reserve on each exchange

• This prevents complete depletion of any exchange

• Requires rebalancing much less frequently

Method 2: Reverse Trading (Automatic)

• Arbitrage opportunities go both directions naturally

• Trade 1: Buy BTC on VALR → Sell on Luno

• Trade 2: Buy BTC on Luno → Sell on VALR (reverses imbalance)

• Over time, this naturally rebalances accounts

👤 Manual Rebalancing Options

Option A: Bank Transfer Method

• Withdraw excess USDT from Exchange A to your wallet

• Deposit from bank to Exchange B

• Cost: Withdrawal fee + deposit fee (if any)

• Time: 1-3 business days

Option B: Fresh Deposit Method

• Simply deposit fresh funds to depleted exchange

• Leave excess funds on other exchange for future

• Cost: Only deposit fees (if any)

• Time: Same day to 1 business day

⚠️ Avoid Costly Crypto Transfers

• Why avoid: High network fees + exchange withdrawal/deposit fees

• Example cost: BTC transfer could cost $200-$500 in fees

• Better approach: Use USDT transfers or natural rebalancing

• Exception: Only use crypto transfer for very large imbalances ($50,000+ USDT)

✅ ALWAYS Enable: Read permissions, Trading permissions

❌ NEVER Enable: Withdrawal permissions, Transfer permissions

🔒 IP Whitelisting: Leave blank or select "No IP restrictions" - ARB4ME handles server connections

📝 Save Securely: Store API Key and Secret in a secure password manager

🚨 Never share your API keys with anyone

📱 Use 2FA on all exchange accounts

🔄 Rotate keys every 3-6 months

📊 Monitor usage regularly in exchange API dashboards

🗑️ Delete unused API keys immediately

💾 Backup keys in encrypted password manager only